Shipping policy

Where we ship
We ship within the United States, including Puerto Rico, U.S. territories and APO/FPO addresses. 

Processing time
Every order is prepared and shipped from Orlando, Florida within 2 business days (Monday to Friday, excluding U.S. holidays). 

Careful packaging
Each piece is wrapped and packed by hand to arrive in perfect condition. Statues travel in padded boxes with protective filling, and jewelry, rosaries and accessories are shipped in their gift box, ready to give.

Shipping options and rates
Rates are calculated by the total weight of your order and shown at checkout.

Standard (3–5 business days)
Up to 2.6 lb (1.2 kg): $8.00
2.6 to 6.6 lb (1.2–3 kg): $12.00
6.6 to 11 lb (3–5 kg): $15.00
11 to 17.6 lb (5–8 kg): $20.00
Over 17.6 lb (8 kg): $25.00

Priority (2–3 business days)
Up to 2.2 lb (1 kg): $15.00
2.2 to 6.6 lb (1–3 kg): $35.00

Express (1–3 business days)
Jewelry and accessory orders up to 1.1 lb (0.5 kg): $38.00
Express orders placed by 2 p.m. ET on a business day ship the same day.

As a guide, one statue weighs about 3.3 lb (1.5 kg), and a piece of jewelry, rosary or bracelet about 0.2 lb (0.1 kg).

Delivery times are estimated by the carrier from the day your order ships and are not guaranteed.

Tracking
Every order ships with tracking. You will receive your tracking number by email as soon as your order leaves our hands.

Your shipping address
Please review your address carefully before completing your purchase, including apartment or suite number, ZIP code and a phone number where the carrier can reach you. We ship to the address entered at checkout and cannot change it once the order has shipped.

We are not responsible for orders delayed, lost or delivered to the wrong place because of an incorrect or incomplete address provided by the customer. If a package is returned to us for this reason, the cost of reshipping is paid by the customer.

Lost or damaged packages
If your tracking shows the package as delivered but you have not received it, please check with neighbors and your local post office first, then contact us within 3 days. Items that arrive damaged are handled under our Returns & Refunds Policy.

Contact
sales@llenadegraciausa.com