Refund policy

Returns & Refunds Policy

All sales are final. We do not offer refunds, returns or exchanges for change of mind, incorrect size, or any reason other than damage in transit.

Damaged items
If your order arrives damaged, contact us within 3 days of the delivery date shown in your tracking at sales@llenadegraciausa.com. Include your order number and clear photos of the damaged item and the packaging it arrived in.

Once we confirm the damage, we will give you the return address. Return shipping is paid by the customer. When we receive the damaged item, we will ship a replacement of the same product at no additional cost. If the product is no longer available, we will offer a similar piece of equal value.

Claims made after 3 days of delivery, or without photos, cannot be accepted.

Please note
Every piece is handmade or hand-finished. Small variations in color, shape or finish are part of the craft and are not considered damage.

Contact
sales@llenadegraciausa.com